Our Coaching Journey
A complaint, an investigation, or even the threat of one can shake everything: your morale, your career, your identity. As a health and healing professional, you dedicate your life to helping others—and now you’re under scrutiny. If you’re feeling overwhelmed, ashamed, or unsure of what comes next, you're not alone.
Our services are designed specifically for clinicians navigating these challenges. We offer structured, compassionate coaching to help you process emotional impacts, clarify your next steps, and move forward with resilience and renewed direction. Whether you’re in the midst of an investigation or working to rebuild after one, this is a judgement-free space.
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True North Coaching was founded by Rebecca Burrett, LCSW, LCSW-C, who brings both lived experience and a research-based perspective to this work.
Why This Matters
Complaints and investigations take a real toll on health care providers emotionally, mentally, and professionally. Evidence shows:
"Terror, outrage, shock, disbelief, guilt, anger, and embarassment" are common first reactions to a complaint. The stress can compromise objectivity and effectiveness in clinical work, as well as responses during investigation.
​Professional Psychology: Research & Practice, 2005
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Professionals with current or recent complaints face significantly higher risks of depression, anxiety, and suicidal thoughts.
Many practice defensively afterward, avoiding certain patients or procedures out of fear.
British Medical Journal, 2015
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Some clinicians reported feeling shamed, belittled, or intimidated throughout the investigation. They identified problems such as due process, respect, investigator neutrality, and consideration of contextual factors.
Journal of Social Work Values & Ethics, 2021
Coaching Programs
Tailored support for where you are right now.
Every clinician’s path through a professional complaint is different, so we provide tailored coaching sessions that focus on your individual circumstances, ensuring that you receive the targeted guidance you need. From immediate stabilization, to deeper resilience work, to rediscovering what comes next, we will meet you right where you are in your process.
Explore the coaching paths below to find the support that’s right for you.
Crisis-to-Clarity Sessions
Resilience Rebuild Coaching
Professional Identity Reset
Adapting to a New Reality
This stage of coaching is here to help you steady yourself in the midst of a complaint, investigation, or acute distress. We’ll focus on emotional grounding, finding perspective, and laying out your immediate next steps. Best for those currently in crisis or recently notified of a complaint.
Repairing Confidence & Certainty
Here, our work is focused on emotional recovery, self-trust, and identity repair after a complaint or disciplinary experience. We provide clear guidance through the investigation or remediation process. Best for clinicians post-investigation or processing the emotional aftermath.
Not sure where to start?
That's okay! Book a free Exploration Call, and we’ll figure out what kind of support fits your needs.
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Discovering What's Next
After the dust has settled, you may need help to clarify your values, explore your next professional steps, and redefine your identity in work and life after this disruption. Our goal is to support long-term resilience and professional reinvention, if necessary. Best for those in transition or considering a career pivot.
